Call History

System Availability: All systems

Incoming calls with Caller ID or ANI information may be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). This list is accessible by the user from the telephone LCD and any call may be selected and redialed using the flexible Caller ID button.

When calls ring a button (Line or [DN]) that appears on multiple stations, the number is stored on the telephone that is designated as the owner of the Line or [DN] and on the telephone that answers the call. If an incoming call is directed to a telephone, but the call is not answered by that telephone because it hunts or forwards to another destination, the call record will still be stored on that telephone as “redirected” and on the telephone that answers the call as “answered.” If a call is

not answered, it is stored on the line or [DN] owner’s telephone as “abandoned.”

To store call records, a telephone must be allocated Call History memory by the System Administrator. The number of call records allowed per station and the total number of call records per system is provided in Table 14 on page 40.