Call Monitoring and Transfer

System Availability: All systems

This feature is available on the following Voice Mail systems: Stratagy on MAS (with all CIX systems) and GVPH (with CIX40). This optional feature enables a mailbox user to monitor a message while it is recorded in his mailbox from his telephone and optionally transfer the message to a caller. This feature is active when the User’s telephone is idle or for calls that are forwarded to Voice Mail, and when a message recording begins.

To operate, this feature must be initially enabled by the mailbox user. The default is disabled. The Call Monitor feature works only with real extensions or PDNs.

When a call is forwarded to a voice mail system and recording starts, the mailbox owner’s telephone displays a message indicating that a voice message is being recorded with the appropriate Caller ID information. Also there could be a beep tone or audible alert at this point. If the mailbox owner has DND enabled, there should be no beep. If the mailbox owner is present at this moment, he can press the “Call Monitor Button” to hear the caller leaving a message. The message plays in real time. When the caller stops the recording, the monitoring terminates, and the mailbox user will hear the prompt “The caller has finished. Good bye.”

You cannot cancel or rerecord from the voice mail system when Call Monitoring and Retrieve feature is enabled and invoked.

The mailbox user has an option to interrupt message recording and speak to the caller. In this case, the mailbox owner presses the “Call Monitor Button” button on the telephone. The caller leaving a message will be interrupted with a prompt such as “Bill Jones is now available, please hold while your call is being transferred”. The system will connect the caller to the mailbox owner, which will hear an audible tone once the connection is complete. Other callers are not allowed to ring the

mailbox owners phone once the “Call Monitor Button” button is pressed.

When more than one caller is leaving messages at the same time, then the mailbox user is able to monitor the last caller.