Camp on Busy

System Availability: All systems

Automatic Camp On

When a call comes in to a busy station from an outside line and that station does not have an idle button for the call to ring in on, and Station Hunting or Call Forward is not applied, the call

automatically camps on to the busy station. This permits incoming calls to be accepted even if the station is busy. The outside caller will receive ring-back-tone immediately and the called station will receive two bursts of Call Waiting tone.

If the calling line has Caller ID, ANI, or DNIS information, it will be displayed on the called

station’s LCD for 10 seconds. Auto Camp On also applies to incoming line calls directed to Hunt Groups, Voice Mail systems, etc.

Various types of internal calls from one station to a busy station, voice mail system or hunt group can also Camp On automatically with system programming options. For details on these types of calls see the Camp On-Busy and Station Hunting descriptions.

Off-hook Camp On

A station caller who dials a busy station or line access code can remain off-hook to be automatically connected when the station or line becomes idle. After dialing a busy [DN] and receiving busy tone, the caller can just remain off-hook and Camp On will be initiated automatically after a predetermined time or the user can dial a 1 and remain off-hook to initiate Camp On immediately. When camp-on is activated, the caller will receive success tone followed by Ring Back Tone. The station that is the object of a camped-on call will receive two bursts of call waiting tone (see Call Waiting).

Even if Voice First is set at the called [DN], the station will be called by tone ringing when it is connected by Camp On. Internal and external stations can be the object of a Camp On. Calls may be camped on to the pilot number of Station Hunting groups and will be delivered to the first station in the group to become idle. ACD pilot numbers cannot be the object of a Camp On.

Incoming calls from outside lines to busy DNs camp-on automatically (see “Automatic Camp On,” previous section). When a station dials the access code for an outside line and receives busy tone because all lines are busy, the user can remain off-hook and dial 1 to camp on to the busy line group. When a line becomes available, the station will connect to the line and receive dial tone.

When more than one party is camped on (queued) to a destination, the party with the highest Queuing Priority Level (QPL) will be connected first when the destination becomes available. If the parties have the same QPL, the longest waiting call will be connected first.

Calls will camp on to hunt groups when all members of the group are busy (see “Station Hunting” on page 150 for more details).