CIX Hot Desk Requirements

Shared telephones must be digital telephones. IP telephones are not supported by this FeatureFlex application.

A basic port license and a digital station card are required for each physical telephone which will be used for the Hot Desk application. An additional basic port license is required for each user who will be logging into a desk phone and using the Hot Desk Feature. These “virtual” extensions will be programmed into the CIX processor via eManager and will count against total system capacity.

For example, a Real Estate office may have a general area (sometimes called a bullpen) where home-based agents can use company facilities and telephones. If the number of digital telephones in the bullpen area is 8 and the number of home based agents is 68, the total number of digital station cards required for this application is one. This card is physically installed into the cabinet for connection to 8 desktop digital phones. The total number of basic licenses required for this application is 76 (8 hard phones and 68 virtual DNs).

Although the total number of actual telephones is small, this Hot Desk application would require a CIX670 because the CIX 100 has a maximum of 72 DNs.

Shared digital telephones should have a sufficient number of programmable buttons to handle the needs of all users. Otherwise, users may lose some programmed button functions when logging on to a telephone with fewer buttons than their profile contains.

When a Hot Desk user is not using a shared phone, all calls to the user are routed to voice mail. Add on modules and/or DSS consoles should not be used for telephones used by Hot Desk users.