CIX Override

System Availability: All systems

Call Forward Override

Stations with this feature will not forward when they call stations that have System or Station Call Forward activated. This applies when using the telephone dial pad or [DSS] button to make a call. It also applies to [DSS] buttons on DSS consoles or add-on modules associated with the Call Forward Overriding telephone.

Class Of Service Override

By dialing a Class of Service Override (COS) code, a user can change a station’s class of service to one associated with the override code. When the call is terminated and another is attempted from the same station, the original Class of Service is applied. This allows selected users to override toll restriction or other restrictions that are placed on any telephone in the system.

Do Not Disturb (DND) Override

A privileged caller may invoke the DND Override feature after dialing an internal station and receiving a DND indication. If that privilege is granted to the calling station and the called station permits its DND to be overridden, the call will ring on that phone.

Executive Override

Stations with this feature allowed by COS can enter any conversation in the system by dialing a 3 or pressing a Feature Prompting Soft Key after dialing a busy station. An optional warning tone notifies the parties that another party is about to conference into their conversation. Executive Override can be blocked selectively to any station in system. Executive Override must be allowed in system programming for the called and calling station.

The Do Not Disturb feature can also be used to block Executive Override; however, stations that are allowed DND Override can use Executive Override on stations in the DND mode. The Privacy button does not block Executive Override.

Privacy Override

Privacy override controls the ability of multiple station users with a shared (common) Line or [DN] button appearance to join in each other’s conversation by pressing the busy button appearance. A station must be programmed with Privacy Override to permit the intrusion on a shared Line or on [DN] buttons.

In the case where Privacy Override is normally allowed, a telephone can have a “Privacy” button to block Privacy Override (intrusion) to the call. The Do Not Disturb feature does not block Privacy Override. In the case where Privacy Override is not normally allowed, a telephone can have a “Privacy Release” button to allow intrusion to the call by any station with the shared button appearance. (See “Privacy” for more information.)