Dialed Number Identification Service (DNIS)

System Availability: Strata CIX100, CIX200 and CIX670

DNIS lines receive 800- and 900-type telephone calls that provide the number the caller dialed to reach the Strata CIX. The Strata CIX translates the DNIS number into a name that displays on the telephone’s LCD. This allows the user to identify where the call is coming from and the purpose of the call before the call is answered.

The DNIS Name/Number routes calls to specific telephones, departments or ACD groups. When the call is ringing and after it is answered, the DNIS Name/Number displays on the telephone’s LCD. The name and number display can also be sent to an agent computer to be used by a CTI application.

Applications include sending DNIS calls to a group of agents that take orders for a number of different companies and products. The agents know how to answer the calls from the DNIS display. Using DNIS capabilities allows one group of lines to be used to serve multiple

applications. DNIS service is provided by DID analog, T1 or ISDN line interfaces and provides the same call routing options and destinations as DID calls.