Fault Detection and Error Logs | CIX

The Strata CIX detects and logs abnormalities that it encounters during operation. All error and trace logs are stored on the Secure Digital or SmartMedia card on the system processor and are

monitored by eManager. Examples are trunk failure detection and auto busy-out, digital telephone port failure detection and auto busy-out plus error log, Expansion Cabinet power supply failure alarm and error log, etc.

Event and System Administration Logs

Events such as station buttons pushed or lines accessed are stored in an Event Log. All actions made by the System Administration user are logged. Both logs may be called up at a later time.

Automatic Fault Recovery

The system can automatically correct certain conditions detected during operation. This enables the system to continue operating normally without requiring correction.

System Trace

The system records telephone key strokes and other high level events and presents the data in a

format understandable and useful to the field technician for troubleshooting purposes. The system also records more detailed data useful to a software support engineer.

Manual Test

The maintenance technician can perform certain test functions using eManager to determine proper operation of the system.

Backup and Restore

The customer database can be backed up and restored using the SD flash memory card. The customer database is a file that can be stored on a SD card, transferred to the PC hard drive, e- mailed, etc. The backup and restore functions can be performed locally or remotely.

Maintenance and Administration

The eManager terminal can be connected directly to the Strata CIX or via the customer’s LAN as well as remotely over the Internet and via modem over the public network. The Strata CIX processor comes standard with a network interface port and a built-in modem.

Software Upgrade

The Strata CIX operating software can be upgraded using the Secure Digital or SmartMedia card or by downloading it from a remote location. The operating software is a file that can be stored on the Secure Digital/SmartMedia card, transferred to the PC hard drive, e-mailed, etc.