Toshiba NetPhone for Strata CTX Systems

More about Net Phone and other Computer Telephone Solutions

Net Phone provides users with telephone features and call-handling functions directly from the computer and integrates with leading CRM and contact manager applications to provide screen pops and outbound dialing capabilities.

Net PhoneDesktop Call Control
Combine the capabilities of your computer and telephone into one powerful communication tool. Net Phone provides call control functions to your computer such as answering and transferring calls, displaying Caller ID, and programmable buttons for speed dial numbers, launching software applications plus many other telephone functions. Managing your calls is easy with Net Phone.

 

NET PHONE FEATURES
Contact Centers:
  • Screen Pops
  • Outbound Dialing
  • ACD Keys
  • Instant Text Messaging
Business Productivity:
  • Personal Power Dialer
  • DSS Keys
  • Personal Call Handler
  • Hot-Key Dialing

Screen Pops with Net Phone by OAISys and Toshiba Telephone System Dealer ~ KTS of Orange County, CaliforniaNet Phone for Contact Centers
 Net Phone's versatility makes it the second most important tool for any call center, next to a telephone. With Net Phone, screen pops pass customer information collected from the OAISYS IVR or from your customer database to agents handling the call. Eliminate the need to ask for or enter customer information twice. Agents can initiate calls directly from the customer database software. ACD keys allow agents to view availability and group status as well as easily log into and out of ACD groups. Instant text messaging provides easy coaching and help during a call. Net Phone is one of the most important investments you can make for your call center.

New Features in OAISYS® Net Phone 5.1 Now Available

  • Net Phone Strata ACD Viewer: Net Phone now includes the ability to display the current status of ACD queues and ACD agents for ACD agents and supervisors. Details provided include whether the queue is enabled or not, how many calls are in queue and the longest wait time, how many agents are idle, unavailable, busy and logged out. Agents will be able to login, logout, initiate help requests and set unavailable status. Desktop alarms can be created that will provide visual and/or audible alerts of designated events. This powerful capability is only available with the Enhanced version of Strata ACD.
  • Voicemail Notifications on DSS Keys: This feature can be used to see when other stations have voicemail messages. Managers and supervisors who want to ensure speedy response times for customers leaving messages now have the information right in front of them.
  • More Net Phone Skin Options: Net Phone can now embed graphic images in the skin for more creative and visual desktop appearance options. The Net Phone skin designer now includes a graphics capture tool that can be used to copy images from Windows or other applications. Users who want a custom desktop appearance that may include graphic images, such as company logos, can now easily tailor their look and feel.
  • Net Phone Chat: Now with Embedded Shareboard: Users can now easily share images from their desktop with other Net Phone Chat users. This feature benefits users needing to communicate about images or documents on their desktop by allowing them to show that document or image rather than just describe it. (Note: This feature does not transmit files for collaboration and only shares the image that is selected from the desktop.)