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Pilot [DN] |
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A Pilot [DN] is a pseudo-location that is assigned a [DN] where calls may be directed. Unlike [PDNs] and [PhDNs], a Pilot [DN] is not a button on any telephone. A Pilot [DN] is used as a device where calls can ring and be held while an external application using the Computer Telephony Interface (CTI) can control the call. To ensure calls do not get lost in the Strata CIX, a time-out and overflow service is provided to redirect the call when the link is down. Calls being held on the Pilot [DN] using the CTI link can specify any of the 15 on-hold music sources that are possible on the Strata CIX. Pilot DNs are also assigned to Station Hunt Groups (for details, refer to Station Hunting). |
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