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Good Service
is Guaranteed!
KTS
is one of the oldest and most
dependable Toshiba distributors in Southern California. With more than 20 years
of experience our extensive base of thousands of installed systems includes the
largest concentration of their most sophisticated PBX and Voice Mail systems and
other special applications.
We also support the Active Voice line of voice processing products, the NEC
IVS200, Electra Professional and the 3COM NBX System. We also provide
services for many peripheral products such as IVR and Call Accounting Products.
“Service Performance Guaranteed”
All
customers that acquire a new business communication product from us
automatically receive free of charge our on-premise Total
KTS
Maintenance Guarantee
during the first twelve months of operation.
Our Total
KTS
Maintenance Agreement provides you with comprehensive
maintenance coverage for all facets of your Alert provided business
communications systems. Our Total
KTS
Service goals are:
| Standard
Repair Service - Our goal is to respond to non-emergency or routine repair
requests on the same or next ‘business day’. On 20% of all service
occasions, it is our intention to deliver service within 24 hours of your
requests, Monday through Friday (except legal holidays), between the hours
of 7:30 A.M. and 5:30 P.M. On
the remaining 80% of all service occasions we will deliver service the
next business day. |
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“In a standard repair, non-emergency situation, we guarantee our Total
KTS
Maintenance customer that we will meet our service response goals or we will
apply a $100.00 purchase credit to their account for each occurrence.” |
|
Additions,
Moves and Program Change (AMC) Service - Our goal is to respond to
ordinary additions, station moves and program changes to your business
communications system, on average, within five (5) business days.
Ordinarily AMC work is performed Monday through Friday (except
legal holidays), between the hours of 7:30 A.M. and 5:30 P.M.
Extraordinary AMC requests from customers may be completed sooner
or later, depending upon the special circumstances.
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“We guarantee our Total KTS
Maintenance customer to complete any
request for additions, moves or changes that have financial approval on time
or the customer will receive a 10% discount on the related invoice.” |
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Emergency
Service - Our goal is to respond to customer requests for emergency
service during our normal business hours within four (4) hours.
Emergency service requirements apply when 30 to 100% of the
stations and or central office trunk lines are out of service; or, when
there is a loss of a major system feature which disrupts the normal
operation of the customer. |
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“In an emergency situation, we
guarantee to respond to our customer’s emergency service requests within
our emergency service goals or we will apply a $100.00 purchase credit to
their account for each hour that we fail to respond, up to a maximum of
$1,000.00.”
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(888)
4-TOSHIBA
888-486-7442
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Copyright © 2002 ABC, Inc. All Rights Reserved
03/29/2007