System Call Forward

A system option is available to forward unanswered calls to voice mail or some other pre­determined destination. This option is set up for each station by the System Administrator using eManager. This ensures efficient call handling and better service to callers even when station users do not have Station Call Forward set at their telephone. Call Forwarding can also be set up by department with a special mailbox or destination with the use of Phantom Directory Numbers [PhDNs].

There are 32 different System Call Forward patterns that can flexibly forward calls with unique call type, condition and destination settings. Each pattern can be set up and assigned to individual stations by a System Administrator using eManager. Any pattern can be applied independently to each station’s [PDN] or [PhDN]. System Call Forward patterns applied to stations can be changed automatically per Day/Night CO assignments.

Although System Call Forward is set up and assigned to individual telephones by a System Administrator, each telephone user can turn the feature On/Off from their telephone using a One Touch button or access code. Station Call Forwarding always overrides System Call Forward.

With Release 1.3 and higher, you can enable/disable System Call Forward Cascade, which means that a call that forwards to a destination that is also forwarded will follow the destination’s call forward.