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The Strata Media Application Server comes standard with the following pre-installed applications:
| • | Stratagy Enterprise Server (ES) Auto Attendant/Voice mail with five Unified Messaging seats. |
| • | eManager Web browser-based unified system administration and maintenance for installation technicians. |
| • | My Phone Manager Web browser-based personal administration for individual end users and system administrators. |
| • | Strata Automatic Call Distribution (ACD) application gives call centers the ability to determine how calls are best distributed to their ACD Agents. |
| • | The Insight family of products are call center management software solutions that can be configured for businesses served by the Strata Business Telephone Systems and the ACD application. Insight may be purchased in many configurations to provide management solutions to both small, informal call centers requiring basic, single supervisor packages to large call centers requiring sophisticated, networked solutions. Each model is easily upgraded by entering new license codes which feature additional capabilities. |
| • | TASKE Contact provides a suite of easy-to-use management tools that enable a contact center supervisor to manage their agents, set and meet service levels and provide vital management information on call activity. TASKE Contact is a robust management application that's easy to use and includes ACD Monitor with Replay feature, Reports, WallSign, myTASKE and Traffic Analyzer. TASKE Contact has several add-on modules to further enhance the application and includes Contact Desktop Sign, TASKE Enterprise Client and TASKE Work Force Management Interface. |
Note Strata ACD, Insight, and TASKE Contact require licenses. Refer to CIX Quote for configurations and part numbers.
Strata Media Application Server and Integrated Voice Mail Cards
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